Official Zabbix MSP support
Vous êtes un MSP qui utilise Zabbix pour surveiller vos clients plutôt que votre infrastructure interne ? Dans ce cas, il pourrait être plus rentable d'opter pour les niveaux d'assistance MSP officiels !
Il existe 8 niveaux, chacun avec ses propres caractéristiques, son nombre d'hôtes pris en charge et, bien sûr, son prix !
MSP500 | MSP1K | MSP2.5K | MSP5K | MSP10K | MSP20K | MSP50K | MSP100K | |
Customers supported | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Zabbix servers/ proxies supported | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Number of metrics included | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Support availability | 8 x 5 | 8 x 5 | 8 x 5 | 24 x 7 | 24 x 7 | 24 x 7 | 24 x 7 | 24 x 7 |
Initial response time | Up to 8 hours | Up to 8 hours | Up to 8 hours | Up to 4 hours | Up to 4 hours | Up to 4 hours | Up to 4 hours | Up to 2 hours |
Remote troubleshooting | Option | Option | Option | Option | ✅ | ✅ | ✅ | ✅ |
Number of incidents included | 15 | 25 | 50 | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
ZCU voucher | 2️ | 3 | 5 | 5 | 7 | 10 | 15 | 20 |
ZCS voucher | ☑️ | ☑️ | ☑️ | 1 | 2 | 3 | 5 | 10 |
ZCP voucher | ☑️ | ☑️ | ☑️ | ☑️ | ☑️ | 1 | 2 | 4 |
ZCE voucher | ☑️ | ☑️ | ☑️ | ☑️ | ☑️ | ☑️ | 1 | 1 |
Support contacts | 3 | 3 | 5 | 5 | 5 | 10 | 15 | 20 |
Assigned account manager | ☑️ | ☑️ | ☑️ | ☑️ | Option | Option | ✅ | ✅ |