Official Zabbix MSP support
Are you an MSP using Zabbix to monitor your customers rather than your internal infrastructure? Than it might be more cost efficient to go for the official MSP support tiers!
There are 8 tiers, all with their own specific characteristics, number of supported hosts and of course pricing!
MSP500 | MSP1K | MSP2.5K | MSP5K | MSP10K | MSP20K | MSP50K | MSP100K | |
Customers supported | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Zabbix servers/ proxies supported | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Number of metrics included | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Support availability | 8 x 5 | 8 x 5 | 8 x 5 | 24 x 7 | 24 x 7 | 24 x 7 | 24 x 7 | 24 x 7 |
Initial response time | Up to 8 hours | Up to 8 hours | Up to 8 hours | Up to 4 hours | Up to 4 hours | Up to 4 hours | Up to 4 hours | Up to 2 hours |
Remote troubleshooting | Option | Option | Option | Option | ✅ | ✅ | ✅ | ✅ |
Number of incidents included | 15 | 25 | 50 | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
ZCU voucher | 2️ | 3 | 5 | 5 | 7 | 10 | 15 | 20 |
ZCS voucher | ☑️ | ☑️ | ☑️ | 1 | 2 | 3 | 5 | 10 |
ZCP voucher | ☑️ | ☑️ | ☑️ | ☑️ | ☑️ | 1 | 2 | 4 |
ZCE voucher | ☑️ | ☑️ | ☑️ | ☑️ | ☑️ | ☑️ | 1 | 1 |
Support contacts | 3 | 3 | 5 | 5 | 5 | 10 | 15 | 20 |
Assigned account manager | ☑️ | ☑️ | ☑️ | ☑️ | Option | Option | ✅ | ✅ |