Official Zabbix support

Silver

Gold

Platinum

Enterprise

Global I

Price

€2,900 / $3,900 / £2,500
per year

€6,490 / $8,900 / £5600
per year

€12,900 / $15,900 / £11,100
per year

€69,000 / $79,000 / £60,000
per year

Upon request

Request a quote!

Request a quote!

Request a quote!

Request a quote!

Request a quote!

Monitored devices and metrics

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

Phone and web support

✅

✅

✅

✅

✅

Number of incidents

8

Unlimited

Unlimited

Unlimited

Unlimited

Support availability

8 x 5

8 x 5

24 x 7

24 x 7

24 x 7

Initial response time

Up to 1 day

Up to 4 hours

Up to 4 hours

Up to 4 hours

Up to 2 hours

Emergency response time

☑️

☑️

Up to 2 hours

Up to 2 hours

Up to 1 hour

Support contacts

1

2

3

7

20

Supported Zabbix server

1

Priced per server

Priced per server

Unlimited

Unlimited

Supported Zabbix proxies

☑️

Priced per proxy

Priced per proxy

Unlimited

Unlimited

Legal entities covered

1

1

1

1

5

Remote troubleshooeting

☑️

✅

✅

✅

✅

Performance tuning

☑️

☑️

✅

✅

✅

Environment review

☑️

☑️

☑️

✅

✅

Assigned account manager

☑️

☑️

☑️

✅ 
(2 hours/month)

✅ 
(4 hours/month)

Upgrade to latest version

☑️

☑️

☑️

✅

✅

Monthly progress meetings

☑️

☑️

☑️

✅

✅

Consultancy

☑️

☑️

☑️

✅ 
40 hours (1 visit)

✅ 
80 hours (2 visits)

Certified User training

☑️

☑️

☑️

✅ 
1 session (50 attendees)

✅ 
3 sessions (150 attendees)

Certified Specialist training

☑️

☑️

☑️

✅ 
1 session (5 attendees)

✅ 
2 sessions (20 attendees)

Certified Professional training

☑️

☑️

☑️

✅ 
1 session (5 attendees)

✅ 
2 sessions (20 attendees)

Certified Expert training

☑️

☑️

☑️

☑️

✅

Extra source vouchers

☑️

☑️

☑️

☑️

✅ 
5 vouchers

Man-days of Integration and Development team

☑️

☑️

☑️

☑️

✅ 
20 days

Zabbix Summit tickets

☑️

☑️

☑️

☑️

✅ 
3 tickets

Annual Q&A session with product owners team

☑️

☑️

☑️

☑️

✅