Official Zabbix support

	Silver	Gold	Platinum	Enterprise	Global I
Price	€2,900 / $3,900 / £2,500 per year	€6,900 / $9,900 / £6,050 per year	€13,900 / $16,900 / £13,100 per year	€75,500 / $92,500 / £65,750 per year	Upon request
	Request a quote!	Request a quote!	Request a quote!	Request a quote!	Request a quote!
Monitored devices and metrics	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Online support	✅	✅	✅	✅	✅
Phone support	☑️	☑️	☑️	✅	✅
Number of support cases	8	Unlimited	Unlimited	Unlimited	Unlimited
Support availability	8 x 5	8 x 5	24 x 7	24 x 7	24 x 7
Initial response time	Up to 1 day	Up to 4 hours	Up to 4 hours	Up to 4 hours	Up to 2 hours
Emergency response time	☑️	☑️	Up to 2 hours	Up to 2 hours	Up to 1 hour
Support contacts	1	2	3	7	20
Supported Zabbix server	1	Priced per server	Priced per server	Unlimited	Unlimited
Supported Zabbix proxies	☑️	Priced per proxy(10% of server price)	Priced per proxy(10% of server price)	Unlimited	Unlimited
Support for Native HA	☑️	Optional	Optional	✅	✅
Legal entities covered	1	1	1	1	5
Zabbix Academy annual subscription	☑️	✅ (2)	✅ (3)	✅ (7)	✅ (20)
Remote troubleshooting	☑️	✅	✅	✅	✅
Performance tuning	☑️	☑️	✅	✅	✅
Environment review	☑️	☑️	☑️	✅	✅
Assigned customer success manager	☑️	✅ (1 hour/month)	✅ (1 hour/month)	✅ (2 hours/month)	✅ (4 hours/month)
Upgrade to latest version	☑️	☑️	☑️	✅	✅
Remote Consultancy	☑️	☑️	☑️	✅ 40 hours	✅ 80 hours
Tier 1 Zabbix online training vouchers*	☑️	☑️	☑️	✅ 1 session (5 attendees)	✅ 2 sessions (20 attendees)
Tier 2 Zabbix online training vouchers*	☑️	☑️	☑️	✅ 1 session (5 attendees)	✅ 2 sessions (20 attendees)
Man-days of Integration and Development team	☑️	☑️	☑️	☑️	✅ 20 days
Zabbix Summit tickets	☑️	☑️	☑️	✅ 1 ticket	✅ 3 tickets
Annual Q&A session with product owners team	☑️	☑️	☑️	✅	✅